Last updated: June 12, 2026
These Terms of Service ("Agreement") constitute a legally binding contract between Dataflo, Inc., the maker of Billflo ("Billflo"), and you, the customer ("Customer" or "You"). This Agreement becomes effective upon the Customer's signing of an Order Form (as defined below) that references this Agreement ("Effective Date"). The Order Form, along with this Agreement, forms the complete and exclusive understanding between Billflo and Customer regarding the access to and use of the services provided by Billflo to the Customer under the Order Form ("Services"), and it supersedes all prior and contemporaneous agreements or understandings, whether written or oral. Billflo reserves the right to amend this Agreement at any time. Your continued use of the Services after any such amendments signifies your acceptance of the revised terms.
Subject to the terms and conditions of this Agreement, Billflo grants to Customer a limited, non-exclusive, non-transferable right to access and use the Services during the Subscription Term for Customer's internal business purposes.
In accordance with the terms of this Agreement and any relevant Order Forms, Billflo will deliver the Services as specified. Unless detailed otherwise in an Order Form, these Services are offered on a non-exclusive basis. Billflo will not supply a physical or installed copy of the Services to the Customer.
The Customer has the option to procure Services from Billflo by executing a service order in a form mutually agreed upon ("Order Form"). Billflo will render the Services outlined in the Order Form for the duration specified within it ("Subscription Term"). Upon signing, each Order Form becomes effective and incorporates this Agreement.
The Customer shall pay Billflo the applicable fees as outlined in the Order Form for the Services in accordance with the terms specified therein ("Fees"). Unless indicated otherwise in an Order Form, all Fees are stated and payable in United States dollars. Billflo reserves the right to modify the Fees or applicable charges and to introduce new charges and Fees at the conclusion of the Initial Subscription Term, with sixty (60) days' prior notice to the Customer (which may be communicated via email). Payment terms are net 30 days from invoice date unless otherwise stated. Late payments may incur interest at 1.5% per month or the maximum rate allowed by law.
Unless specified otherwise, the fees mentioned in the Order Form are determined based on the number of seats, jurisdictions, and/or tracked legislative items procured as specified in the Order Form ("Service Capacity"). Unused Service Capacity will not carry over into subsequent Subscription Terms. If the Customer's actual use of the Services during the Subscription Term surpasses the Service Capacity, the Customer will incur charges for the additional usage at the rates provided in the relevant Order Form without any discounts.
Unless explicitly stated, the fees charged by Billflo do not include any taxes, levies, duties, or similar governmental assessments of any kind, such as value-added, sales, use, gross receipts, or withholding taxes, levied by any local, state, provincial, federal, or foreign jurisdiction (collectively, "Taxes"). The Customer is responsible for all Taxes arising from their purchases under this Agreement. Should Billflo be legally obligated to pay or collect Taxes for which the Customer is responsible, such Taxes will be invoiced to and paid by the Customer, unless the Customer supplies Billflo with a valid tax exemption certificate authorized by the relevant taxing authority. For clarity, Billflo is solely responsible for taxes levied against its income, property, and employees.
Each party (the "Receiving Party") acknowledges that the other party (the "Disclosing Party") has disclosed or may disclose business, technical, or financial information pertaining to the Disclosing Party's operations (hereafter referred to as "Confidential Information" of the Disclosing Party). Confidential Information of Billflo includes non-public details regarding the features, functionality, and performance of the Services. Customer Data is included within the scope of the Customer's Confidential Information. The Receiving Party agrees to: (i) take reasonable precautions to safeguard such Confidential Information, and (ii) not to use (except in the execution of the Services or as otherwise allowed under this Agreement) or disclose to any third party any such Confidential Information, except to its representatives. The Disclosing Party acknowledges that the aforementioned obligations do not apply to any Confidential Information after five (5) years following its disclosure, or any information that (a) becomes public through no fault of the Receiving Party or its representatives; (b) was already in the possession of the Receiving Party or its representatives before being disclosed under this Agreement; (c) is lawfully obtained by the Receiving Party or its representatives from a source not known to have breached any confidentiality obligations to the Disclosing Party; or (d) is or was independently developed by the Receiving Party or its representatives without reference to the Disclosing Party's Confidential Information. Confidential Information may be disclosed if required by law (including any applicable public records or freedom of information laws), in which case the Receiving Party will, unless legally prohibited, provide timely written notice to the Disclosing Party and limit the disclosure strictly to the required information.
This Agreement is effective for the Initial Subscription Term as specified in the Order Form, as well as for all Subscription Terms under individual Order Forms executed between the Customer and Billflo on or after the Effective Date of this Agreement. Each Order Form will automatically renew for additional consecutive 12-month periods unless either party delivers written notice of non-renewal at least thirty (30) days prior to the expiration of the current Subscription Term.
Either party may terminate this Agreement if the other party (i) materially breaches any terms of this Agreement and fails to remedy such breach within thirty (30) days after receiving written notice of the breach; or (ii) becomes the subject of a bankruptcy petition or any proceeding related to insolvency, receivership, liquidation, or assignment for the benefit of creditors. Should the Customer terminate this Agreement due to a material breach, Billflo agrees to promptly refund any pre-paid fees, prorated for the remainder of the term of this Agreement.
Termination of this Agreement will result in the termination of all outstanding Order Forms. Provisions of this Agreement that, by their nature, should survive termination will remain in effect post-termination, including, but not limited to, rights to accrued payments, confidentiality obligations, disclaimers of warranties, limitations on liability, and indemnification.
The Customer will retain ownership of all its Confidential Information, including, but not limited to, Customer Data.
The Customer shall not, directly or indirectly: reverse engineer, decompile, disassemble, or attempt to discern the source code, object code, or underlying structure, ideas, know-how, or algorithms of the Services or any associated software, documentation, or data; modify, translate, or create derivative works from the Services (except as explicitly permitted by Billflo or authorized within the Services); replicate any features, functions, or graphics of the Services; allow any third party to access the Services except as specifically allowed herein or in an Order Form; publish any performance or benchmark tests or analyses related to the Services; use the Services for any purpose other than for its own internal use; utilize the Services for timesharing, service bureau purposes, or for the benefit of any third party; or remove any proprietary notices or labels on the Services.
The Customer will be responsible for obtaining and maintaining any necessary equipment and ancillary services needed to connect to, access, or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers, and the like (collectively, "Equipment"). The Customer will also be responsible for maintaining the security of the Equipment, including all uses of the Equipment, whether or not authorized by the Customer.
The Customer and its Users will utilize the Services only in accordance with all applicable laws and regulations and this Agreement, including, where applicable, laws and rules governing lobbying disclosure, campaign finance, government ethics, and procurement. The Customer and its Users will refrain from using the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or material in violation of third-party privacy rights. Should the Customer become aware of any violation of its obligations under this Agreement by any User, the Customer will immediately notify Billflo.
Billflo will own and retain all rights, title, and interest in and to (a) the Services, including all improvements, enhancements, or modifications thereof, (b) any software, applications, inventions, or other technology developed in connection with the Services and technical support services, and (c) any suggestions, enhancement requests, recommendations, or other feedback provided by the Customer, including Users, related to the Services or technical support services ("Feedback"), provided that such Feedback will not contain any Customer Confidential Information.
Billflo may (i) collect and analyze data related to the provision, usage, and performance of the Services and related systems and technologies ("Usage Data"), (ii) utilize Usage Data to improve and enhance the Services and for other development, diagnostic, and corrective purposes in connection with the Services and other Billflo offerings, and (iii) share Usage Data exclusively in aggregate or other anonymized, non-identifiable form in connection with its business operations, ensuring that Usage Data does not include any Customer Confidential Information.
Billflo reserves the right to monitor the Customer's usage of the Services to ensure compliance with this Agreement. Billflo may utilize the Services themselves to conduct such monitoring and to enforce the usage restrictions set forth in this Agreement.
Billflo will use commercially reasonable efforts to make the Billflo platform available 99.8% of the time in any calendar month, excluding scheduled maintenance and factors outside of our reasonable control.
This SLA does not apply to any unavailability, suspension, or termination of the Services:
We categorize support requests by severity and will use commercially reasonable efforts to respond within the following timeframes:
| Priority | Description | Initial Response Time | Target Resolution (best effort) |
|---|---|---|---|
| P0 – Critical | Service is completely unavailable or severely impacting all users. | 1 hour (24x7) | Work begins immediately, continuous effort until resolved. |
| P1 – High | Significant functionality is impaired or has a major business impact for many users. | 4 hours (business hours) | Workaround or fix targeted within 1 business day where possible. |
| P2 – Medium | Service is usable but an important feature is partially degraded. | 1 business day | Resolution targeted in next planned release or patch. |
| P3 – Low | General questions, minor issues, cosmetic defects, or feature requests. | 3 business days | Resolution or response provided as appropriate. |
We may update this SLA from time to time. Material reductions in service levels will not apply during your current Subscription Term.
Billflo maintains administrative, technical, and physical safeguards to protect Customer Data. Where applicable, Billflo will enter into a Data Processing Agreement with Customer to comply with applicable data protection regulations.
Each party represents and warrants to the other that it possesses the full authority and power to enter into and fulfill its responsibilities under this Agreement, and that the execution and performance of this Agreement do not and will not conflict with or violate any agreement, order, or legal process to which such party is bound, nor require the consent of any governmental authority or any other legal entity.
Billflo warrants to the Customer that the Services will function substantially in accordance with their documentation. Billflo will employ reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner that minimizes errors and interruptions in the Services and will perform onboarding services in a professional and workmanlike manner. Services may occasionally be unavailable due to scheduled maintenance or for unscheduled emergency maintenance by Billflo or third-party providers, or because of other factors outside of Billflo's reasonable control. Billflo will endeavor to provide advance written notice (email is sufficient) of any planned service interruptions.
The Services include analysis, summaries, and insights regarding legislation, regulations, and related governmental activity, including outputs generated with the assistance of artificial intelligence. Although some Billflo employees and contractors may be licensed attorneys, Billflo is not a law firm and does not provide legal advice, and no attorney-client relationship is formed between Billflo and the Customer or any of the Customer's clients. Bill summaries, legislative analyses, and other work product of the Services do not constitute legal opinions or advice and are prepared for the direction and review of the Customer. The Customer acknowledges that it is solely responsible for verifying the accuracy and completeness of any output of the Services, including against official legislative sources, before relying on it. The Customer's sole remedy for any breach of the warranties provided in this Agreement will be as set forth in the "Term and Termination" section of this Agreement.
HOWEVER, BILLFLO DOES NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DOES IT MAKE ANY WARRANTY REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES, INCLUDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY LEGISLATIVE DATA, SUMMARIES, OR ANALYSES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE SERVICES AND ONBOARDING SERVICES ARE PROVIDED "AS IS" AND BILLFLO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED.
EXCEPT FOR BODILY INJURY OF A PERSON, NEITHER PARTY NOR ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS, AND EMPLOYEES SHALL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY: (A) FOR ERROR OR INTERRUPTION OF USE, FOR LOSS OR INACCURACY OR CORRUPTION OF DATA, FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY, OR FOR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND A PARTY'S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY THE CUSTOMER TO BILLFLO FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE ABOVE, NO LIMITATION OR EXCLUSION OF LIABILITY WILL APPLY WITH RESPECT TO ANY CLAIMS BASED ON A BREACH OF CONFIDENTIALITY, OR ON FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.
Billflo will defend and indemnify the Customer and its Affiliates from and against all losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from a third-party claim, action, or proceeding that alleges that the Services, or their use as authorized by this Agreement, infringe or otherwise violate any intellectual property rights or applicable law.
The Customer will defend and indemnify Billflo and its Affiliates from and against all losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from a third-party claim, action, or proceeding that alleges that the Customer's or a User's use of the Services in violation of this Agreement infringes or otherwise violates any intellectual property rights or applicable law.
The party seeking indemnification will provide the indemnifying party with prompt written notice of any claim. The indemnifying party has the right to control the defense or settlement of the claim; however, the indemnifying party may not settle any claim in a manner that imposes liability or obligation on the indemnified party or its Affiliates without the indemnified party's prior written consent. This "Indemnity" section outlines the indemnifying party's sole liability to, and the indemnified party's exclusive remedy against, the other party for any type of claim, action, or proceeding described in this section.
All notices under this Agreement must be in writing and will be deemed duly given when received if personally delivered; when receipt is electronically confirmed if transmitted by email; the day after it is sent if sent for next-day delivery by a recognized overnight delivery service; and upon receipt if sent by certified or registered mail, return receipt requested.
This Agreement may be executed in counterparts, each of which shall constitute one legal instrument. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement represents the complete and exclusive statement of the mutual understanding between the parties and supersedes all prior agreements, both written and oral, related to the subject matter hereof. Any modifications to this Agreement must be made in writing and signed by both parties, except as otherwise stated herein. In the event of any conflict between the provisions of this Agreement and any attached exhibit, addendum, or Order Form, the terms of the latter documents will prevail. No terms stated in a Customer purchase order or any other Customer order documentation will form part of this Agreement, unless specifically included in an Order Form.
The parties are independent contractors under this Agreement. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement. The Customer does not have any authority to bind Billflo in any respect whatsoever. In any legal action related to this Agreement, the prevailing party will be entitled to recover costs and attorneys' fees.
Billflo may use affiliates and/or subcontract third parties (each a "Billflo Subcontractor"), both within and outside of the United States. Billflo may share information relevant to this Agreement with Billflo Affiliates and/or Billflo Subcontractors for the purposes of providing the Services and for internal administrative and regulatory compliance. All such information sharing will be subject to the confidentiality terms of this Agreement. Billflo retains sole responsibility for the provision of the Services, including those performed by any Billflo Affiliates or Billflo Subcontractors.
Neither party may assign this Agreement without the prior written consent of the other party, not to be unreasonably withheld; however, a party may assign this Agreement to an affiliate, in connection with a merger, sale of substantially all its assets, or a divestiture or spin-off of any entity or business unit. Any assignment not in accordance with this section will be void. This Agreement will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Neither party will be liable for or deemed in breach of this Agreement due to any delay or failure to perform as required by this Agreement as a result of conditions beyond the reasonable control of such party (force majeure), including but not limited to fire, strike, war, government restrictions, pandemics, or other unavoidable circumstances.
Subject to the Customer's prior consent, Billflo may use the Customer's name and logo for marketing purposes and refer to the Customer as a client of Billflo. With such consent, Billflo is granted a limited license to use specified copyrighted material and trademarks associated with the Customer's logo.
This Agreement will be governed by the laws of the State of New Mexico, without regard to its conflict of law provisions. All legal proceedings related to this Agreement will be conducted in the state and federal courts located in Bernalillo County, New Mexico, and the parties consent to the jurisdiction of these courts. Each party waives any right to a jury trial in connection with any litigation pursuant to this Agreement.
If you have any questions about these Terms of Service, please contact us:
Email: support@billflo.ai
Support: Visit our Support page